Holiday lettings and self-catering accommodation, Herefordshire - White House at Brinsop, a 15th century, grade II listed farmhouse

Terms and Conditions

  1. Provisional bookings will be held for 5 days.  The reservation will be confirmed upon receipt of the completed booking form together with the relevant deposit.  A 30% deposit (non-refundable) is required and the balance paid 28 days prior to your holiday. If the booking is made within 6 weeks of your holiday, the full amount is to be paid when booking.
  2. Once the booking has been confirmed the Hirer is responsible for the total cost of the holiday.  In the event of cancellation we shall endeavour to re-let the property and make a refund of monies paid less the deposit which is non-refundable. We recommend that holiday insurance is taken out.
  3. Method of Payment – by direct bank transfer or cheque made payable to Tim and Abigail Stiles or by debit or credit card.
  4. The property is let on a fully inclusive basis which means that all heating, lighting, water and electricity usage are included in the rental charge. Bed linen, towels  and toiletries will also be provided.
  5.  The Hirer is responsible for the holiday accommodation, its equipment & furnishings during the period of their stay. Breakages must be notified as soon as possible and paid for before departure. Before departure the accommodation, furnishings, equipment and utensils etc. should be left in the same state of cleanliness and general order in which they were found on arrival or alternatively for a fee of £30 the owners will arrange for cleaning on behalf of the hirer.
  6. If you are not entirely satisfied with the property please contact the owner or owners’ representative immediately and every effort will be made to resolve any problem.  Complaints not reported during occupancy cannot be investigated at a later date.
  7. The property owners or their representative shall be allowed access at any reasonable time during the holiday occupancy.
  8. The number of persons using each apartment shall not exceed the stated maximum.  The owners reserve the right to refuse admission to any persons not declared on the booking form or agreed to in writing at an earlier date.
  9. The owners will not be responsible for any loss or damage whatsoever to any property, including vehicles, belonging to the Hirer or any member of the party.
  10. The property is non smoking.  Sorry but pets are not allowed.
  11. Access to the property on the day of your arrival is from 3pm onwards.  Departure is by 10.00am. These times have to be strictly adhered to for our cleaning staff to prepare the property for our next guests.